Terms and Conditions

Last updated: April 16, 2025

These Terms and Conditions ("T&C") set forth the legally binding framework between you ("User," "You," or "Your") and VRIS Holidays ("VRIS Holidays," "we," "us," or "our") for accessing the Platform and booking any Services through us.

The VRIS Holidays website(s), mobile applications, or other sales channels (collectively, the "Platform").
Booking any experiences, activities, accommodations, flights, visa assistance, or operated tour packages through VRIS Holidays.

By using the Platform, creating an account, or making any Booking, You acknowledge that you have read, understood, and agreed to these T&C. If You do not agree, please discontinue use of the Platform immediately.

1. Definitions

"User," "You," "Your": Any person or entity visiting, accessing, registering on, or making a Booking through the Platform.
"Booking": Any confirmed purchase or reservation for a single experience/activity or a complete operated tour package comprising multiple services such as hotels, flights, visas, transfers, and experiences.
"Supplier" or "Third-Party Supplier": Any third-party entity engaged by VRIS Holidays to deliver specific components of the Services.
- For Complete Tour Packages (Part B), such Suppliers act under the contractual coordination and operational control of VRIS Holidays.
- For Direct Experience / Activity Bookings (Part A), the Supplier provides the service independently.
"Services": All offerings booked through VRIS Holidays, including operated tour packages, hotels, flights, experiences, activities, visas, transfers, and associated logistics.
"Quotation": A formal offer issued by VRIS Holidays detailing the designed itinerary, inclusions, exclusions, schedules, pricing, cancellation terms, and payment deadlines. Once full or partial payment is made, the Quotation along with these T&C constitutes the final binding contract and supersedes any prior verbal, written, email, WhatsApp, website, or marketing communication.
"Platform": The VRIS Holidays websites, mobile apps, partner pages, social media accounts, and any affiliated channels used for promotion, booking, or customer support.
"Force Majeure": Events beyond the reasonable control of VRIS Holidays, including but not limited to natural disasters, pandemics, government actions, strikes, or political unrest, impacting service delivery.

2. Application and Scope

These T&C are divided into two parts:

Part A - Direct Experience / Activity Bookings: Single standalone activities or experiences booked individually (e.g., attraction tickets, day tours).
Part B - Operated Tour Packages: Multi-service itineraries operated by VRIS Holidays, including flights, hotels, transfers, activities, visa facilitation, group tours, private tours, and customized itineraries.

General provisions apply to both parts unless explicitly stated otherwise.

3. Legal Agreement and Booking Contract

You confirm that you are at least 18 years old and legally competent to enter into binding contracts.
If you book on behalf of others, you accept responsibility for ensuring their compliance with these T&C.

Binding nature of Quotation: For Part B, the final Quotation issued by VRIS Holidays and paid for by You constitutes the definitive contract. For Part A, the booking confirmation voucher together with these T&C forms the contract.

4. Role of VRIS Holidays

The role of VRIS Holidays depends on the nature of the booking.

Part A - Facilitator Role: For single activities or experiences, VRIS Holidays acts as a booking facilitator. The underlying service is delivered independently by third-party Suppliers.

Part B - Principal Tour Operator Role: For Complete Tour Packages, VRIS Holidays acts as the principal tour operator. While VRIS Holidays does not own airlines, hotels, or transport assets, it contracts, coordinates, supervises, and manages multiple Suppliers to deliver a single integrated tour product.

VRIS Holidays assumes responsibility for:

Itinerary design and planning
Supplier selection and coordination
End-to-end tour execution oversight
On-ground issue resolution and customer support

Suppliers deliver individual components under the operational framework of VRIS Holidays.

Part A: Direct Experience / Activity Bookings

Supplier policies govern eligibility, cancellation, refunds, and participation. The liability of VRIS Holidays is limited to facilitation support and refund processing where applicable.

Part B: Operated Tour Packages

The following terms apply to end-to-end tours operated by VRIS Holidays.

B1. Quotation and Contractual Terms

VRIS Holidays issues a Quotation detailing the operated itinerary, inclusions, exclusions, pricing, payment schedule, and cancellation policy.

Upon receipt of payment, the Quotation is locked as the final agreement.

B2. User Obligations

Users must provide accurate passenger details, documents, and information. Errors leading to denial of service, visa rejection, or travel disruption are the responsibility of the User.

Failure to meet payment deadlines may result in cancellation with applicable charges.

B3. Flights Policy

VRIS Holidays facilitates flight bookings as part of an integrated operated tour package.

Airline operations remain governed by airline policies, including delays, rescheduling, cancellations, and baggage rules.

Refunds follow airline fare rules and are processed after receipt from airlines.

B4. Hotels and Accommodation

VRIS Holidays does not own hotels but contracts and manages accommodation providers as part of the operated tour package.

In case of overbooking or unavailability, VRIS Holidays will arrange comparable alternatives, subject to availability. Liability is limited to the affected service value.

Local taxes, mandatory charges, and security deposits are payable directly by the User.

B5. Visa Policy

VRIS Holidays facilitates visa applications; issuance remains at embassy discretion.

Visa fees are non-refundable unless stated otherwise. Visa denial does not override tour cancellation terms.

Travel impact due to visa rejection: If your visa is denied or delayed, standard cancellation terms (in the Quotation) still apply for the overall package. VRIS Holidays is not liable for any extra costs from the denial, such as new flight tickets, accommodation changes, or partial refunds for a missed departure.

Delays in visa issuance: If visa delays result in missed travel plans, cancellations, or additional expenses, VRIS Holidays will not be held responsible. VRIS Holidays will make reasonable efforts to assist with a modified itinerary, provided the customer covers any additional expenses. Customers are strongly advised to purchase travel insurance to cover such contingencies.

Transit visas and boarding denial: You are solely responsible for obtaining transit visas if your itinerary includes layovers requiring a separate visa. VRIS Holidays cannot intervene if You are denied boarding due to missing transit permission, and shall not be liable if You miss your flight due to incomplete documents, late arrival at check-in, or legal/travel bans.

B6. Transfers and Transport

VRIS Holidays coordinates and oversees transfers through contracted transport partners.

In the event of breakdowns or delays, VRIS Holidays will make reasonable operational efforts to minimize disruption, subject to local conditions and availability. Users remain responsible for personal belongings.

Luggage allowance and unscheduled stops: One piece of baggage plus one carry-on per person is included. Additional or oversized luggage may require prior notice and extra fees. Drivers may refuse unscheduled stops if they violate local regulations or affect subsequent pickups. VRIS Holidays is not liable for direct arrangements made with drivers.

B7. Cancellations, Modifications and No-Shows

Cancellation fees follow the Quotation schedule.

Refunds are processed only after receipt from our ground team. Convenience fees, applicable taxes, and non-refundable components may be deducted.

Compassionate waivers for medical or family emergencies remain subject to documentation and verification.

Modification policy: Changing dates, participant count, or itinerary after booking is subject to availability and may incur a modification fee (10% of package cost or INR 20,000, whichever is lower), plus any price difference.

Complaints and refund requests deadline: Any refund request (e.g., service denial, incomplete services) must be submitted with valid evidence (emails, logs, vendor confirmations) within 5 days of trip completion. Beyond this timeframe, no requests will be entertained.

B8. Limitation of Liability

Notwithstanding anything contained herein:

(a) Individual Services are delivered by independent Suppliers, whose operational decisions may be outside the direct control of VRIS Holidays.
(b) The total aggregate liability of VRIS Holidays arising from any claim related to a Booking shall be limited to the total amount paid by You for that Booking.
(c) VRIS Holidays shall not be liable for indirect or consequential losses, including missed connections, additional accommodation, loss of enjoyment, or incidental expenses.

User Responsibilities

Arrive on time or earlier; late arrivals often cannot be accommodated or refunded.
Check local laws or regulations (e.g., dress codes, restricted items).
Provide accurate participant names, ages, and contact details. Mistakes can cause denial of service.
Review the descriptions, inclusions, exclusions, and terms of all services and products before proceeding with a booking.
Understand all conditions mentioned in the booking confirmation or as outlined in the confirmed booking voucher.

Once You pay in full (or partially as per the specified payment schedule) and VRIS Holidays confirms your booking, the terms of the Quotation are locked in as the final agreement. Any verbal commitments or references to previous website content made during the discussion phase are not binding. Only the services explicitly listed in the final Quotation on which payment has been made will be considered part of the final confirmed agreement.

General Provisions (Applicable to Both Part A and B)

1. User Conduct and Content

You agree not to post unlawful, harassing, defamatory, or infringing content on the Platform.
VRIS Holidays may remove or moderate any content violating these T&C.
By submitting reviews or photos ("User Content"), You grant VRIS Holidays an irrevocable, royalty-free license to use, display, or repurpose it for marketing and operational purposes.

1.2 Data Collection and Security

By using our services, the User agrees to receive marketing communications, including promotional offers, discounts, and updates, via email, SMS, or other channels. The User may opt out at any time using the unsubscribe instructions provided in each communication.
VRIS Holidays may share User data with third-party vendors, including visa partners, hotels, and activity providers, strictly for operational purposes such as obtaining quotes, processing bookings, and facilitating travel-related services.
User data may be disclosed to law enforcement agencies or regulatory bodies for lawful investigations or legal obligations without requiring prior consent.
VRIS Holidays will not sell, rent, or disclose User data for commercial gains beyond the scope of providing its services.
VRIS Holidays may share anonymized and/or aggregated User data with third parties for tasks such as payment processing, data hosting, and analytics.
VRIS Holidays does not store payment card details. Payments are processed through trusted third-party payment gateways, and by using these services Users agree to the privacy policies of those providers.

1.3 User Consent for Communication

By using our services, Users provide consent for communication through the channels mentioned above.
Users agree that such communication is:
- Authorized by them.
- Classified as transactional and not unsolicited commercial communication under applicable regulations.
- In compliance with applicable communication regulations in the relevant jurisdiction.
This consent overrides any conflicting preferences set by the User under applicable do-not-disturb or preference registers.

2. Indemnification

You agree to indemnify and hold harmless VRIS Holidays, its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising from your breach of these T&C, your violation of any law or third-party rights, or your misuse of the Services.

3. Intellectual Property

All logos, trademarks, text, design elements, and software on the Platform are the property of VRIS Holidays or licensed to it. You may not reproduce or distribute them without express permission.

4. Governing Law and Dispute Resolution

These T&C and any disputes are governed by the laws of the jurisdiction in which VRIS Holidays is registered, without regard to conflict-of-law principles.
The competent courts of that jurisdiction shall have exclusive jurisdiction.
If an arbitration clause is stated in your final Quotation, that clause governs dispute resolution.

5. Severability and Waiver

If any part of these T&C is found invalid or unenforceable, the remaining sections remain in full effect.
No waiver of a term shall be considered a continuing waiver unless explicitly stated in writing.

6. Entire Agreement and Revisions

These T&C, plus the final Quotation (for packages) or the specific booking confirmation (for activities), constitute the entire agreement.
VRIS Holidays may update these T&C from time to time. By continuing to use the Platform, You agree to the updated T&C.

7. Contact and Support

For any support, clarifications, or disputes, please reach out to VRIS Holidays through our official contact channels.

8. Tax and Invoice Documents

Applicable tax certificates will be issued in line with the relevant tax regulations and timelines.
Invoices and tax documents will be provided upon request after tour completion. Users must submit the required details to receive them.

9. Policy Updates

VRIS Holidays reserves the right to modify these Terms and its Privacy Policy at any time.
Users will be notified of significant changes via email or an announcement on our website. Continued use of our services constitutes acceptance of the updated policy.

VRIS Holidays will make reasonable efforts to assist customers in securing the best possible refund; however, no guarantees, assurances, or commitments are made regarding the outcome.

Acknowledgment

By (1) creating an account on VRIS Holidays, (2) making any Booking (Part A or Part B), or (3) using the Platform, you acknowledge you have read, understood, and agree to these Terms and Conditions in full, including all disclaimers, liabilities, cancellations, modifications, and visa/flight/hotel policies.

Have questions about this policy? Reach us at contact@vrisholidays.com.