Privacy Policy

This Privacy Policy explains how VRIS Holidays collects, uses, shares, and protects the personal data of visitors and customers who use our website, mobile channels, and services (collectively, the "Website"). It also sets out your rights regarding your personal data. By using the Website, you confirm that you have read and understood how we collect, process, use, and disclose your personal data as described here.

The Website

VRIS Holidays takes a proactive approach to user privacy and takes the necessary steps to protect the privacy of its users throughout their visit. This Website complies with the applicable national laws and requirements for user privacy.

Use of Cookies

This Website uses cookies to improve the user experience. Where applicable, this Website uses a cookie control system that allows you, on your first visit, to allow or disallow the use of cookies on your device. This complies with legislation requiring websites to obtain consent before storing or reading files such as cookies on your device.

Cookies are small files saved to your device that track and store information about your interactions and usage of the Website, allowing us to provide a tailored experience. If you wish to deny the use of cookies, you can adjust your web browser security settings to block cookies from this Website and its external service providers.

Analytics

This Website uses analytics software, such as Google Analytics, to understand how visitors use it. This software uses cookies to track visitor usage and engagement, but does not store or collect personal information that identifies you. You can review the relevant analytics provider privacy policy for further information.

Other cookies may be stored on your device by external vendors when this Website uses referral programs or sponsored links. Such cookies are used for conversion and referral tracking and typically expire after a set period. No personal information is stored or collected through them.

Email Newsletter

This Website may operate an email newsletter program to inform subscribers about our tours, offers, and updates. Users subscribe through an online process where they have given their consent, and can unsubscribe at any time using the unsubscribe link included in every email or by contacting us.

External Links

Although this Website looks to include only quality, safe, and relevant external links, users are advised to adopt a policy of caution before clicking any external web link mentioned throughout this Website. We cannot guarantee or verify the contents of any externally linked website. Users therefore click external links at their own risk, and VRIS Holidays cannot be held liable for any damages or implications caused by visiting them.

Adverts and Sponsored Links

This Website may contain sponsored links and adverts served through our advertising partners, who may have their own privacy policies relating to the adverts they serve. Clicking such adverts may use cookies and track referrals. Users click sponsored external links at their own risk, and VRIS Holidays cannot be held liable for any damages caused by visiting them.

Social Media Platforms

Communication and engagement through external social media platforms on which VRIS Holidays participates are subject to the terms and privacy policies of each platform. We will never ask for personal or sensitive information through social media platforms; users wishing to discuss sensitive details should contact us through primary channels such as telephone or email.

This Website may use social sharing buttons that help share content to social media platforms. Users do so at their own discretion and should note that the social media platform may track and save the request to share a page through their account.

What Information We Collect

Depending on the purpose of processing, we may collect the following categories of personal data about you:

• Your personal details such as first name, last name, and location, and your contact details such as email address and phone number, provided when you make an enquiry or booking.
• Booking and travel details, including traveller information, travel dates, and preferences.
• Payment information required to process a booking (handled by secure third-party payment gateways).
• Information about the location of your device where you have enabled location services.
• Connection and browsing data collected through cookies and similar technologies.

We mark certain fields as compulsory where the information is necessary to identify you and to contact you regarding your booking. If you choose not to provide such data, you may be unable to complete certain requests or bookings.

Purposes and Legal Bases

We process your personal data for specified, explicit, and legitimate purposes, including:

• To provide our services, respond to enquiries, and process and manage your bookings.
• To provide customer support and communicate with you about your trip.
• For analytics and statistics, to understand how you interact with our Website and to improve it (based on your consent where required).
• To send marketing communications where you have agreed to receive them.
• To protect our rights and property and comply with applicable law.

Where required under applicable law, we will collect your express consent, which you may withdraw at any time.

How We Share Your Information

We may disclose your personal data to the following categories of recipients, subject to an appropriate legal basis:

• Authorised staff members who access your data on a need-to-know basis.
• Suppliers and service providers, such as hotels, airlines, transport providers, and visa partners, who perform functions on our behalf to fulfil your booking.
• Payment processors and technology providers who help us operate the Website securely.
• Other parties where required by law, regulatory request, or court order, or to protect the rights, property, or safety of VRIS Holidays, our customers, or the public.
• Other parties in connection with a corporate transaction such as a merger, acquisition, or sale of assets.

We do not sell your personal data. Where data is transferred outside the country in which it was collected, we take appropriate safeguards to keep it secure.

How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal, accounting, or reporting obligations.

Your Rights

Subject to applicable data protection laws, you may have the following rights concerning your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request that inaccurate or incomplete data be corrected.
• Deletion: request that we delete your personal data, unless we are required to retain it.
• Restriction: request that we restrict processing in certain circumstances.
• Portability: request that we transfer your data to another controller where applicable.
• Objection: object to processing based on our legitimate interests.
• Withdraw consent: withdraw any consent you have given at any time, free of charge.

To exercise these rights, please contact us using the details below. If you are in a region with a data protection authority, you also have the right to lodge a complaint with them.

Links to Third-Party Sites

We are not responsible for the security or privacy of any information collected by other websites, applications, or services. You should review the privacy statements applicable to the third-party websites and services you use.

Do-Not-Track Signals

Some web browsers transmit do-not-track signals. Because there is currently no accepted industry standard for responding to such signals, the Website does not currently take action in response to them. We use cookies and similar technologies only as described in this policy.

Cookies and Similar Technologies

Cookies are small pieces of data placed on your device. We use permanent cookies to remember your preferences and session cookies that are deleted when you close your browser. You can set your browser to alert you about or block cookies. The Website uses the following categories of cookies:

• Strictly necessary cookies: required for the Website to function and cannot be switched off. They do not store personally identifiable information.
• Performance cookies: allow us to count visits and traffic sources so we can measure and improve performance. The information they collect is aggregated and anonymous.
• Targeting cookies: may be set by our advertising partners to build a profile of your interests and show you relevant adverts. If you do not allow these, you will experience less targeted advertising.

Security

We take appropriate technical and organisational security measures to protect your personal data against unlawful or unauthorised access or use, as well as accidental loss or damage.

Privacy of Minors

Our Website and services are intended for adults. We do not knowingly collect personal data from children under the age of 18. If we learn that we have collected such data without appropriate consent, we will delete it. Bookings for minors must be made by a parent or guardian.

Changes to This Policy

We may change or update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Where required by law, we may ask you to confirm your consent to the updated policy. We encourage you to review this page periodically.

Have questions about this policy? Reach us at contact@vrisholidays.com.